Contact Us – FluffyFavPets

If you have questions regarding our products, your order status, or return procedures, please contact our support team. We aim to respond to all inquiries within 24 hours during business days.

Customer Support

Email: sales@fluffyfavpets.shop

Business Hours: Monday to Friday, 9:00 – 18:00 CET

Business Information (Legal Entity)

This website is operated by a registered sole trader (Autónomo) in Spain.

Legal Name: Andrii Koshkarov Autónomo

Registered Address: C/ ELISABETS 5, Piso 3, Puerta 2, 08001 BARCELONA, SPAIN

Tax ID (NIE): Z0271186K

Shipping & Logistics

Please note that while our administrative office is located in Barcelona, all orders are processed and shipped from our warehouse in Germany. This allows us to ensure standard delivery times of 1–5 business days across Europe.

Returns

To initiate a return, please contact our support team via email to receive the correct return address and instructions.

Note: Please do not send returns to the registered office address in Barcelona without prior authorization.

For more details, please review our Shipping & Returns Policy

Our Commitment to Quality

We are dedicated to providing safe and durable products for your pets. All items are thoroughly inspected before shipping from our German warehouse to ensure they meet EU safety standards.