Privacy Policy – FluffyFavPets
At FluffyFavPets, accessible from fluffyfavpets.shop, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by FluffyFavPets and how we use it.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Data Controller (Who We Are)
The data controller responsible for your personal information under the General Data Protection Regulation (GDPR) is:
Legal Name: Andrii Koshkarov (Autónomo)
Trading Name: FluffyFavPets
Registered Address: C/ ELISABETS 5, Piso 3, Puerta 2, 08001 BARCELONA, SPAIN
Email: sales@fluffyfavpets.shop
When you visit our website, we collect certain information about your device and your interaction with the site.
A. Device Information (Automatically Collected)
Web browser type, IP address, time zone, and cookie information.
Products you view and search terms you use.
How you interact with the site (clicks, scroll depth).
B. Order Information (Provided by You) When you make a purchase or attempt to make a purchase, we collect:
Name, billing address, and shipping address.
Payment information (processed securely by third-party providers).
Email address and phone number.
3. How We Use Your Information
We use the collected data for the following purposes:
Order Fulfillment: Processing payments, arranging shipping from our German warehouse, and providing invoices.
Communication: Sending you order updates and support messages.
Screening: Checking for potential risk or fraud (e.g., IP address verification).
Marketing & Retargeting: With your consent, providing you with information, newsletters, or advertising relating to our products (Google Ads, Meta Ads, Email Marketing).
4. Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us operate our store and serve you better:
Platform: We use WordPress/WooCommerce to power our online store.
Logistics: We share your name, address, and phone number with our shipping partners (DHL, UPS, DPD) to fulfill delivery from our logistics center in Germany.
Payments: We use secure payment gateways (such as Stripe and PayPal). We do not store your full credit card details on our servers.
Analytics: We use Google Analytics to help us understand how our customers use the site.
Email Marketing: If you opt-in, we may use services (like Klaviyo or Mailchimp) to send you newsletters. You can unsubscribe at any time.
5. Advertising and Remarketing (Targeted Ads)
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Google Ads & Remarketing: We use Google Ads remarketing services to advertise on third-party websites (including Google) to previous visitors to our site.
Meta Pixel (Facebook/Instagram): We use the Meta Pixel to measure the effectiveness of our advertising and to build custom audiences.
Your Choices (Opt-Out): You can opt-out of targeted advertising by using the official portals below:
Google Ad Settings: https://myadcenter.google.com/
European Interactive Digital Advertising Alliance (Europe): http://www.youronlinechoices.com/
Digital Advertising Alliance (Global): http://optout.aboutads.info/
6. Cookies & Consent Management
We use cookies to optimize your experience and for marketing purposes. To comply with the GDPR and Google Consent Mode V2, we use a certified Consent Management Platform (CMP).
How it works: When you first visit our website, a banner allows you to accept or reject specific categories of cookies (Marketing, Statistics, Preferences).
Control: You can change your consent or withdraw it at any time by clicking the “Cookie Settings” icon/link on our website footer.
7. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to mandatory tax and legal retention periods in Spain.
8. Your Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have the following rights:
The right to access the personal information we hold about you.
The right to ask that your personal information be corrected, updated, or deleted.
The right to withdraw consent for marketing at any time.
If you would like to exercise these rights, please contact us at sales@fluffyfavpets.shop.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
