Terms & Conditions – FluffyFavPets

These Terms and Conditions govern the use of the website fluffyfavpets.shop and the purchase of products from FluffyFavPets, an online pet supply store registered as an Autónomo (self-employed) in Spain (EU). By accessing our website or placing an order, you agree to be legally bound by the terms below.

1. Company Information

FluffyFavPets is an online retailer specializing in pet accessories, toys, leashes, grooming products, and lifestyle items for cats and dogs.

Legal Entity: Andrii Koshkarov Autónomo

Registered Address (Spain): C/ ELISABETS 5, Piso 3, Puerta 2, 08001 BARCELONA

Identification Number (NIE): Z0271186K

Warehouse: Orders are processed and shipped from our warehouse located in Germany.

If you have any questions, please contact us:

Email: sales@fluffyfavpets.shop

Business Hours: Mon–Fri, 9:00–18:00 CET

2. Eligibility

To make purchases on our website, you must:

Use a valid payment method.

Provide accurate contact and shipping information. By placing an order on FluffyFavPets, you confirm that you have the legal capacity to enter into a binding contract according to the laws of your country.

3. Product Information

We do our best to ensure all product details, images, prices, and availability are up to date. Please note that:

Product colors may vary slightly due to screen settings.

Dimensions are approximate.

Availability is subject to change without notice. If an item becomes unavailable after you place an order, we will notify you and offer alternatives or a full refund.

4. Pricing & Payment

All prices on fluffyfavpets.shop are shown in Euros (€) and include VAT where applicable. Payment methods include major credit/debit cards, PayPal, and other secure gateways. We reserve the right to change prices at any time. Promotional offers are valid for limited periods only.

5. Shipping & Delivery

We ship from Germany to all EU countries and internationally via DHL and UPS.

Handling Time: Orders are generally dispatched within 1–2 business days.

Standard delivery: 1–3 business days (Germany) and 2–5 business days (EU).

Free shipping: Available for EU orders over €49. For more details, visit our Shipping & Returns Policy page.

6. Returns & Refunds

You may return eligible items within 14 days of receiving your order.

Items must be unused and in their original packaging.

Return shipping costs depend on the reason for the return (Defective = We pay; Change of mind = You pay). More details are available on our Shipping & Returns Policy page.

7. Intellectual Property

All proprietary content on this website—including branding, design, and original text descriptions—is the intellectual property of FluffyFavPets and protected by copyright and trademark laws. Please note: We use product photos and images provided by our suppliers and do not claim copyright ownership of this third-party content. You may not use or reproduce any content from our website without our permission.

8. Limitation of Liability

While we strive for accuracy and excellent service, FluffyFavPets shall not be liable for:

Delays in shipping beyond our control.

Errors in user-submitted information.

Indirect or consequential damages from product use. Our total liability is limited to the amount paid for the product.

9. Privacy Policy

We are committed to protecting your personal data. Our full privacy practices are outlined in our Privacy Policy.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of Spain and the European Union. By using our website, you agree to submit to the exclusive jurisdiction of the courts of Barcelona, Spain in case of disputes.

11. Updates to Terms

We reserve the right to modify these Terms & Conditions at any time. Any changes will be posted on this page and are effective immediately upon publication.